FAQ - Frequently Asked Questions

:: Will I have a say with what is included?

Certainly… If necessary, we will meet for a 30min consultation at a convenient time close to your wedding date and discuss the style and content that you will want included. Want to make sure Auntie Maggie visiting from New Zealand is in the video? We’ll take care of it…

:: Can I order extra copies of my DVD/VHS?

Of course! Extra copies are always available for years after the wedding at a cost of £20 each if ordering less than 10, and £15 each if ordering 10 or more. These will include the photo printed cover, DVD box and printed disc face. (not just a sticky label!)

:: What if I would like extra copies of my DVD in a few years time?

We will keep your finished DVD on file for 12 months. However if you would like extra copies after this time it is very easy. When we give you your finished DVD we will also provide you with a master copy on Mini DV tape at no extra cost. All you will need to do is take this DV tape to us or any professional videographer and they will be able to make additional copies of your DVD from this tape.

:: What makes you different to your competitors?

Having come from a television and film background, we realise that most wedding videos can become tiresome and this is something we are sure to avoid. We will ensure that we include every one of your loved ones and every special moment in the day, in an entertaining, concise and happy format.

:: Will my DVD have a menu like the films I buy?

Yes, at no extra cost your wedding DVD will feature an animated menu with music.

:: Can I request a copy of the unedited ceremony?

All you have to do is ask and this extra DVD will be included free of charge.

:: Will you require a deposit?

We will require a £150 deposit at the time of booking with the balance to be paid 4 weeks before the wedding day. Please note your deposit will not be refundable if you cancel within 4 weeks of the wedding.

:: My friends DVD featured a photo montage of them growing up. Could you do this?

Yes. We are confident that whatever special requirements you have, we will be able to meet your expectations for a small extra fee to cover production costs. Don’t think we can do it? There’s no harm in asking…

:: How long do your DVD’s run for?

Usually between 30 and 40 minutes. However if you feel you would like the DVD to run for longer just tell us beforehand and this can be arranged.

:: Can you attend our wedding rehearsal?

Remember, Rideout have a lot of wedding Videography experience and attending a rehearsal would very rarely effect the quality of your video. However, if you would prefer us to be there then for a small extra fee and subject to availability this can certainly be arranged.

:: What if the venue for my wedding has restrictions on filming?

Although this is rare, even in churches, it is the clients responsibility to find out if any such restrictions are in place.

:: Should I provide a meal for the videographers?

Sometimes we are working on our feet for 12 hours straight on a wedding day and it is generally considered welcome courtesy to provide videographers and photographers with a meal. However, Rideout productions are more than happy to sort out their own food, providing it is available for sale on site or very close to it.

:: Can I see an example of your work?

Of course! Just visit the samples page to watch a streaming example or to request a demo disc to be posted to you free of charge.

:: Why should I choose you over a relative with a camcorder?

Even with access to high-end camcorders by the general public, most friends and relatives don't have the training or experience as well as the equipment of a professional videographer. A professional has experience with all types of wedding ceremonies and special events. There is only one chance to get it right.

:: What if my guests do not want to be a part of the recorded good will messages?

We will always politely ask your guests first if they wish to record a good luck message. We will never jump them with a camera and demand they speak!

:: Won’t a video camera get in the way?

The biggest compliment we have been paid by our clients is ‘We hardly realised you were there’. Discretion is key in the field of wedding videography. We will not dazzle the onlookers with bright lights, stop the ceremony to change a tape or step between the vicar and the couple for an artistic close up shot. We will instead deliver you an entertaining and professional looking video and leave you wondering where we were all day…